Service & System Design

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We support you in the design and delivery of high-impact, people-centered services.

Our specialty is working within and across multi-service organizations and systems to leverage consilience – the common essence among diverse entities – to balance individual agency priorities and align your services to achieve shared goals. We work with you and your partners – including the people you serve – to identify opportunities for service alignment and integration. Our skillful facilitation and design expertise result in actionable blueprints for service and partnership implementation, along with supportive infrastructures like shared data systems and training that promote a holistic approach.

Our approach:

  • Leverage consilience to facilitate inter- and intra-organization team building and alignment
  • Streamline access to services for individuals and families by operationalizing ‘No Wrong Door’ care models
  • Apply System of Care values and principles to deliver culturally responsive service collaborations across multiple providers and systems
  • Promote a multi-generational approach that serves the whole family – however families define themselves

Our offerings include:

  • Agency/System Readiness Assessment for Integrated Services
  • Collaborative Governance Design
  • Impact Framework Design
  • Leadership and Governance Structure Design
  • Program and Service Workflow Design
  • Protocol Manuals, Implementation Toolkits
  • System of Care/No Wrong Door Design and Implementation

What Our Clients Are Saying

“Having an outside, neutral facilitator like Consilience Group has been essential to our coalition’s success in system transformation. But Consilience Group has been much more than that. Sometimes we call them consultants, but even that is not entirely accurate — they are true partners. The Consilience team has supported every phase of our growth over the years, from winning new grants and designing new service models and tools, to facilitating stakeholders across agencies and sectors in developing shared outcomes and shared client data system. Maybe most importantly, they are passionately committed to our mission and our values.”

– Program Director, Le Bonheur Community Health and Wellness

“Consilience Group fostered inclusive, safe spaces for working through challenging issues. They have helped us synthesize and articulate complex, multi-dimensional factors into accessible models and frameworks to engage hundreds of stakeholders to co-create an enterprise roadmap and strengthen organizational capacity for health equity as a foundation of our work for years to come.”

– Managing Director, American Cancer Society

Schedule a free consultation to learn more about our offerings and how we might be able to support your work.

Schedule a consultation