Crystal Oliver blends her commitment to serving people with her passion for effective service delivery through people-centered service design and systems optimization. Her commitment to establishing and nurturing systems that prioritize individuals, coupled with a data-centric approach, drives impactful improvements within organizations. Her work with Consilience Group includes program and service design, program evaluation and performance management support.

Crystal has extensive experience in the public sector, with prior positions at the Tennessee Department of Human Services, Middle Tennessee State University, and the Tennessee State Legislature. Her public sector work included policy support, operational improvement, staff development and cultural/service delivery transformation.  Crystal’s diverse experience extends into the non-profit sector, where she skillfully managed employment and self-sufficiency programs at both national and local levels. Crystal holds a Bachelor of Social Work and a Master of Business Administration (M.B.A.) from Middle Tennessee State University.