Service & Systems Design

Service & Systems Design

We facilitate inter- and intra-organization teams to design people-centered models and supportive infrastructure.

Putting people at the center often means that organizations and systems have to transform “on the ground” services. Our specialty is working within and across multi-service organizations and systems to leverage ‘consilience’ – the common essence among diverse entities – to balance individual agency priorities for common goals.

We work with you and your partners – including the people you serve – to design “no wrong door” access to comprehensive resources guided by a 2-Generation approach that simultaneously serves children and adults in families. We engage your stakeholders with human-centered design practices enhanced with a consilience lens to integrate multiple resources, such as early childhood development, workforce and adult education, healthcare, social services, and housing into holistic models.

Our skillful facilitation and design expertise deliver actionable blueprints for service and partnership implementation, along with supportive infrastructures like shared data systems and workforce development.

Our services include:

  • Agency/System Readiness Assessment for Integrated Services
  • Leadership and Governance Structure Design
  • Collaborative Partnerships: Roles and Responsibilities
  • Shared Performance Metrics
  • Person-Centered Service Delivery Model: Prototype Design
  • Business Process and Workflow Design
  • Protocol Manuals, Implementation Toolkits and Shared Implementation Plans
  • Functional Requirements for Shared Data Systems
Collaborative groups often need short-term support to launch cross-system services. Our suite of launch support services provides these resources.

 Services

Assessment

We harness diverse data sets and human perspectives for critical insights to inform where and how to prioritize your resources.

STRATEGY & PLANNING

We co create inter- and intra-organization strategic road maps with people who must implement them.

l

Service & System Design

We facilitate inter- and intra-organization teams to design people-centered models and supportive infrastructure.

CAPACITY-BUILDING

We help organizations build conditions to catalyze and sustain system transformation with technical assistance, training, tools, and coaching.